Help center
Answers to common questions about your PACE Turf membership. Need something not covered here? Email us at pace@paceturf.org.
Membership and billing
How much does membership cost?
PACE Turf membership is $600 per year. It is a single annual plan with full access to everything we offer.
Does my membership renew automatically?
Yes. Your membership renews automatically once a year so your access never lapses. We send reminders before each renewal, and you can turn off auto-renewal any time from your account billing page.
How do I cancel my membership?
You can cancel any time from your account billing page. By default your membership stays active through the end of the year you have already paid for, and it simply does not renew after that. You keep full access for the time you paid for.
Can I get a refund?
If you have cancelled partway through your membership year and would like a refund for the unused portion rather than keeping access until the end of the term, just reach out and we will take care of you. Refunds are prorated for the time remaining on your membership.
To request one, email us at pace@paceturf.org and let us know.
Your account
How do I update my contact info, organization, or grass types?
Go to your profile page, make your changes, and click “Save changes.”
How do I change my location?
On your profile page, click “Edit location” under the Location section, search for the address, and save. When you change your saved location, organization name, or organization type, we’ll ask whether you’re correcting your current site or moving to a new one. Your weather data will update to match the saved location.
Should I choose “Save correction” or “I’m moving”?
Choose Save correction if you’re staying with the same organization and fixing its name, type, or location details. Choose I’m moving if you’re changing jobs or setting up a different operation. Moving creates a new site for your account; your sign-in and subscription stay with you.
How do I add an assistant or other team member to my membership?
If you have a paid membership, go to your team page, enter their name and email address, and send an invite. They’ll receive an email with a link to set up their own account.
What happens to my team members when I move?
Moving removes your team members from your membership. They keep their own sign-ins and personal settings, but lose the paid access your membership provided. If someone needs access through another site or team, email pace@paceturf.org so we can help.
How do I change my email address?
Email us at pace@paceturf.org and we will update it for you.
I forgot my password — how do I reset it?
On the sign-in page, click “Forgot password?” and follow the prompts. We’ll email you a reset link.
Where can I see when my membership renews?
Your renewal date and payment history are on your billing page.
Email preferences
How do I turn off the weekly newsletter or weather alerts?
On your profile page, scroll to Preferences and uncheck “Updates” or “Weather alerts,” then save. You can turn them back on any time — some members pause weather alerts over winter and re-enable them in spring.
Contact us
How do I get in touch?
Email us at pace@paceturf.org and we will get back to you.